On a scale of one to five, how would you rate your satisfaction with the facilities, management, shops, noise levels and economic impacts of Los Angeles International Airport?
Those and a series of other questions by airport officials are being posed in a new online survey, the Daily Breeze reports.
Information gleaned from the questionnaire will be included in a massive examination of operations at Los Angeles World Airports, the Los Angeles city agency that operates LAX and three other regional airports.
A final report is set for release this summer by City Controller Laura Chick.
“Community perceptions of LAWA’s performance are important so that we know where to improve as an organization,” said LAWA spokesman Tom Winfrey.
The city awarded a $680,000 contract to Los Angeles-based KH Consulting Group to oversee the survey, aimed at gauging the community’s perception of LAWA’s operations and services at LAX, LA/Ontario International, LA/Palmdale Regional and Van Nuys airports.
Chick began delving into LAWA’s dealings and management practices in January, according to officials with the City Controller’s Office.
